Subject: Ticket Assigned - Conversation with muahmmad ali siddiqui
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 19 Mar 2021 13:51:17 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with muahmmad ali siddiqui muahmmad ali siddiqui                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  muahmmad ali siddiqui Bot:  Hi Muahmmad Ali Siddiqui ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6285806296 Bot:    Your order status is : Pending    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966501987381            05:40 PM, 19th Mar                   mayar                   Hi Muhammad, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:40 PM, 19th Mar                     muahmmad ali siddiqui                    hi           05:40 PM, 19th Mar                     muahmmad ali siddiqui                    thanks fo rconnecting with me           05:40 PM, 19th Mar                     muahmmad ali siddiqui                    i have just placed an order 02 hours ago           05:41 PM, 19th Mar                     muahmmad ali siddiqui                    and the ammount is already deducted - i jsut recvived and order cancellation email           05:41 PM, 19th Mar                     muahmmad ali siddiqui                    my order number # Sorry, your order number 6285806296 was not processed.           05:41 PM, 19th Mar                     muahmmad ali siddiqui                    can you please check what is the issue ?           05:42 PM, 19th Mar                     muahmmad ali siddiqui                    ?           05:42 PM, 19th Mar                     muahmmad ali siddiqui                    ?           05:42 PM, 19th Mar                     muahmmad ali siddiqui                    ?           05:42 PM, 19th Mar                     muahmmad ali siddiqui                    ?           05:43 PM, 19th Mar                     muahmmad ali siddiqui                    ?           05:43 PM, 19th Mar                     muahmmad ali siddiqui                    hi there any one ...           05:43 PM, 19th Mar                     muahmmad ali siddiqui                    ?           05:43 PM, 19th Mar                     muahmmad ali siddiqui                    ?           05:43 PM, 19th Mar                     muahmmad ali siddiqui                    ?           05:43 PM, 19th Mar                     muahmmad ali siddiqui                    ?           05:43 PM, 19th Mar                     muahmmad ali siddiqui                    ?           05:43 PM, 19th Mar                     muahmmad ali siddiqui                    can you reply ?           05:44 PM, 19th Mar                     muahmmad ali siddiqui                    /startOver           05:45 PM, 19th Mar                     muahmmad ali siddiqui                    ?           05:45 PM, 19th Mar                     muahmmad ali siddiqui                    ?           05:45 PM, 19th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           05:47 PM, 19th Mar                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (6285806296) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (6285806629).  The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.  We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!           05:49 PM, 19th Mar                   mayar                   Is there anything else i can help you with?            05:49 PM, 19th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:51 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2271603