Subject: Ticket Assigned - Conversation with abegail
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 19 Mar 2021 13:38:59 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abegail abegail                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abegail Bot:  Hi Abegail ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6283152972 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0556906325            05:30 PM, 19th Mar                   ma
 yar                   Hi Abegali, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:30 PM, 19th Mar                     abegail                    Hi Mayar. I just want to ask because my shipment is not being delivered to me by Aramex. Should i wish to cancel it, am i going to be refunded?           05:32 PM, 19th Mar                   mayar                   yes           05:35 PM, 19th Mar                     abegail                    How long will it take?           05:35 PM, 19th Mar                   mayar                   you will be refunded in 7-15 days           05:35 PM, 19th Mar                     abegail                    Okay thank you           05:35 PM, 19th Mar                   mayar                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery
  of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order will return back to warehouse we will process the refund for the same as soon as possible.           05:38 PM, 19th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:38 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2271564