Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 19 Mar 2021 12:45:58 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation laya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  laya Bot:  Hi Laya ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0563838936            04:39 PM, 19th Mar                   mayar                   Hi Laya, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:39 PM, 19th Mar                     laya                    i received my order           04:40 PM, 19th Mar                     laya                    and its still on shipment status           04:40 PM, 19th Mar                     laya                    how ca.           04:40 PM, 19th Mar                     laya                    how can i retur.           04:40 PM, 19th Mar                     laya                    return it           04:40 PM, 19th Mar                   mayar                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           04:42 PM, 19th Mar                   mayar                   Is there anything else i can help you with?            04:42 PM, 19th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:45 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2271370