Subject: Ticket Assigned - Conversation with shabeeb
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 19 Mar 2021 12:03:13 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shabeeb shabeeb                    Bot:  Hi again! Bot:  Please enter your name Customer:  shabeeb Bot:  Hi Shabeeb ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:45 PM, 19th Mar                   mayar                   Hi Shabeeb, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:46 PM, 19th Mar                     shabeeb                    Hii           03:46 PM, 19th Mar                     shabeeb                    How transfer my credit to my account           03:46 PM, 19th Mar                   mayar                   Kindly send your order number           03:46 PM, 19th Mar                     shabeeb                    6283437227 my order no           03:47 PM, 19th Mar                   mayar                   Kindly send your last order number           03:47 PM, 19th Mar                     shabeeb                    Already credited the Account.           03:48 PM, 19th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           03:49 PM, 19th Mar                     shabeeb                    Ok           03:49 PM, 19th Mar                   mayar                   after checking we can see that you have paid cash on delivery           03:52 PM, 19th Mar                   mayar                   so we are not able to transfer your amount twice           03:53 PM, 19th Mar                   mayar                   Is there anything else i can help you with?            03:53 PM, 19th Mar                     shabeeb                    Sir           03:55 PM, 19th Mar                     shabeeb                    Ok           03:55 PM, 19th Mar                     shabeeb                    Any option for my credited amount transfer to my account           03:55 PM, 19th Mar                   mayar                   for sorry we do not have any option           03:59 PM, 19th Mar                   mayar                   Is there anything else i can help you with?            03:59 PM, 19th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:02 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2271219