Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 16:23:52 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation mr ibrahim                    Bot:  Hi again! Bot:  Please enter your name Customer:  mr ibrahim Bot:  Hi Mr Ibrahim ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6280017775 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:03 PM, 18th Mar                   mayar                   Hi Mr Ibrahim , Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:03 PM, 18th Mar                     mr ibrahim                    Updated my orderd 6280017775           08:04 PM, 18th Mar                     mr ibrahim                    Oderd 4th march still no response           08:04 PM, 18th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           08:05 PM, 18th Mar                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           08:06 PM, 18th Mar                   mayar                   Is there anything else i can help you with?            08:07 PM, 18th Mar                     mr ibrahim                    What's wrong           08:07 PM, 18th Mar                     mr ibrahim                    Now 16days but no response?           08:07 PM, 18th Mar                     mr ibrahim                    Every time same answer           08:08 PM, 18th Mar                     mr ibrahim                    Tell me what to do?           08:08 PM, 18th Mar                     mr ibrahim                    It's too much late?           08:09 PM, 18th Mar                     mr ibrahim                    I want clear answer now           08:09 PM, 18th Mar                   mayar                   our team will contact you in 1-2 days           08:10 PM, 18th Mar                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           08:10 PM, 18th Mar                     mr ibrahim                    Every day you get the same answer           08:10 PM, 18th Mar                     mr ibrahim                    I want current status?           08:12 PM, 18th Mar                     mr ibrahim                    My order still pending or cancelled?           08:12 PM, 18th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           08:12 PM, 18th Mar                     mr ibrahim                    Ok plz sincerely answer           08:14 PM, 18th Mar                   mayar                   now se will contact our team to know where is your items           08:15 PM, 18th Mar                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           08:16 PM, 18th Mar                   mayar                   Is there anything else i can help you with?            08:16 PM, 18th Mar                     mr ibrahim                    Where is my item?           08:16 PM, 18th Mar                   mayar                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           08:16 PM, 18th Mar                     mr ibrahim                    Your team is worst           08:17 PM, 18th Mar                     mr ibrahim                    Answer here           08:17 PM, 18th Mar                   mayar                   after checking with our team we will be able to tell you           08:20 PM, 18th Mar                   mayar                   Is there anything else i can help you with?            08:22 PM, 18th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:23 PM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2268707