Subject: Ticket Assigned - Conversation with shabeeb
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 13:45:20 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shabeeb shabeeb                    Bot:  Hi again! Bot:  Please enter your name Customer:  6283437227 my order no Bot:  Please enter your name Customer:  shabeeb Bot:  Hi Shabeeb ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:27 PM, 18th Mar                     shabeeb                    أساعدك  Driver collected my product when i apply for retern. Before 2 days he is collected           05:27 PM, 18th Mar                     shabeeb                    No credited my wallet 2 days finished. I need to credit in my account           05:28 PM, 18th Mar                   mayar                   Hi Shabeeb, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:31 PM, 18th Mar                   mayar                   Kindly send me your order number           05:31 PM, 18th Mar                   mayar                   Are you still with us?           05:34 PM, 18th Mar                     shabeeb                    Hii           05:35 PM, 18th Mar                     shabeeb                    6283437227 my order no.           05:35 PM, 18th Mar                     shabeeb                    Helooo           05:35 PM, 18th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           05:39 PM, 18th Mar                   mayar                   This is clearly not the experience we want our customers to have when they shop with us.  ​ Please consider this a rare exception. Whenever a customer places an order, it goes through the quality check process. Our quality check professionals always checks if the items are in good shape or not.   We have now taken your valuable feedback and shared it with the concerned team. They are going to make sure that this doesn't happen with you in your future purchases.           05:40 PM, 18th Mar                   mayar                   Is there anything else i can help you with?            05:43 PM, 18th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:44 PM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2267950