Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 12:39:17 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation yaman alzbidy                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  yaman alzbidy Bot:  Hi Yaman Alzbidy ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6283748927 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0535035623 Bot:  Please wait while we transfer you to an agent Agent:  Hi Yaman, Good Morning. Thank you for contacting us. My name is Juhi, I will be happy to assist you. Customer:  Hi juhi i want to know when is my order well arraive Customer:  hello? Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  Ok Agent:  Our delivery team always contacts the customer before attempting any delivery. However, when they tried calling you on +966535035623 the call could not be reached due to unknown reasons. Agent:  Please be assured to received a call from our delivery agent or please provide some alternative contact number of yours to us so that our courier team can contact you without hassle. Customer:  thay contacted me on whatsapp yesterday but i was busy Customer:  i want to know when can you deliver my order Customer:  mr juhi? Customer:  hello? Customer:  /startOver Customer:  hello? Agent:  The order is out for delivery today itself Agent:  The courier agent will contact you soon. Customer:  ok thank you mr.juhi sorry for annoing you Agent:  We regret for the inconvenience sir Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Yaman Alzbidy ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6283748927 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:21 PM, 18th Mar                   mayar                   Hi Yaman, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:22 PM, 18th Mar                     yaman alzbidy                    Hi mayar can i know when my order well be delivered?           04:22 PM, 18th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           04:24 PM, 18th Mar                     yaman alzbidy                    ok           04:24 PM, 18th Mar                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+966535035623)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           04:27 PM, 18th Mar                     yaman alzbidy                    ok so when my order well be delivered?           04:29 PM, 18th Mar                   mayar                   Are you still with us?           04:29 PM, 18th Mar                     yaman alzbidy                    yes           04:29 PM, 18th Mar                     yaman alzbidy                    can you deliver it by today?           04:31 PM, 18th Mar                   mayar                   We will try our best to deliver it asap           04:33 PM, 18th Mar                     yaman alzbidy                    Ok thank you           04:33 PM, 18th Mar                   mayar                   Is this your right number 00966535035623           04:33 PM, 18th Mar                     yaman alzbidy                    yes           04:36 PM, 18th Mar                   mayar                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           04:37 PM, 18th Mar                   mayar                   Is there anything else i can help you with?            04:37 PM, 18th Mar                     yaman alzbidy                    no thank you very much           04:37 PM, 18th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:38 PM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2267501