Subject: Ticket Assigned - Conversation with mary grace
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 12:12:31 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mary grace mary grace                    Bot:  Hi again! Bot:  Please enter your name Customer:  mary grace Bot:  Hi Mary Grace ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0543211235 Bot:  Please wait while we transfer you to an agent Agent:  Hi Mary, Thank you for contacting us. My name is Mohammad. How may I help you?  Agent:  I see that you have contacted us regarding the refund inquiry. Customer:  Hi i would like to pay Customer:  But it showing in tabby the full amoun Customer:  I returned 2 items Customer:  IMAGE Agent:  Please confirm us that you have contacted us regarding this order ID 9640219908 Customer:  Yes.. they collected the items already Agent:  Please allow me to check it for you.  Customer:  I used tabby but its showing the same amount Customer:  I want to pay but the 2 items they did not deducted there Agent:  Your refund for AED 35.00 will be refunded back in your same payment method you used at the time of payment Customer:  Okay.. Customer:  So I will pay first the full amount Customer:  Correct?? Agent:  The refund will go to the same account the payment is made from, however, you should check with the bank regarding the instalment scheme Agent:  As the refund will reflect as per the installment scheme arrangement that you have with your Bank for Tabby payment. Agent:  Is there anything else I can assist you with ? Customer:  No more Customer:  Thanks for the help Agent:  your welcome Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mary Grace ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:57 PM, 18th Mar                   mayar                   Hi Mary, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:57 PM, 18th Mar                     mary grace                    Hi..           03:59 PM, 18th Mar                     mary grace                    I rcvd the refund.. but still 15 need to be refunded           03:59 PM, 18th Mar                   mayar                   Kindly send the order number           04:01 PM, 18th Mar                     mary grace                             04:02 PM, 18th Mar                     mary grace                    9640219908           04:02 PM, 18th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           04:04 PM, 18th Mar                     mary grace                    Sure           04:04 PM, 18th Mar                   mayar                   We would like to inform you that we have processed the refund of amount (AED 20) on (3/16/21 ) and the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.   We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.            04:07 PM, 18th Mar                   mayar                   Is there anything else i can help you with?            04:09 PM, 18th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:12 PM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2267351