Subject: Ticket Assigned - Conversation with alaa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 11:32:47 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with alaa alaa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  alaa Bot:  Hi Alaa ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something? You can do it in 2 easy ways.  1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096590066015            03:06 PM, 18th Mar                     alaa                    Okay thank you           03:07 PM, 18th Mar                   mayar                   Hi alaa, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:07 PM, 18th Mar                   mayar                   How may i help you ?           03:09 PM, 18th Mar                   mayar                   Are you still with us?           03:11 PM, 18th Mar                     alaa                    Hello sir. l please it is showing my order 3 times, did I payed my order 3 times? Or the first 2 not accepted?           03:12 PM, 18th Mar                     alaa                    Yes           03:12 PM, 18th Mar                     alaa                    I ordered online           03:13 PM, 18th Mar                     alaa                    The first 2 orders it showed that it wasn’t accepted. So I paid again           03:13 PM, 18th Mar                     alaa                    I want ro cancel the first 2           03:14 PM, 18th Mar                     alaa                    Can you help?           03:14 PM, 18th Mar                   mayar                   Kindly send the order number           03:15 PM, 18th Mar                     alaa                    Okay           03:15 PM, 18th Mar                     alaa                             03:16 PM, 18th Mar                     alaa                             03:17 PM, 18th Mar                     alaa                    3 orders           03:17 PM, 18th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           03:17 PM, 18th Mar                     alaa                    Okay sure           03:18 PM, 18th Mar                     alaa                    Take your time           03:18 PM, 18th Mar                     alaa                    My internet is not working well           03:19 PM, 18th Mar                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8243230039  8243225962) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8243230039).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.  We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!            03:22 PM, 18th Mar                   mayar                   Is there anything else i can help you with?            03:22 PM, 18th Mar                     alaa                    Thank you so much for your help           03:23 PM, 18th Mar                     alaa                    So the first 2 orders is not accepted           03:23 PM, 18th Mar                     alaa                    ?           03:27 PM, 18th Mar                   mayar                   yes           03:29 PM, 18th Mar                   mayar                   Is there anything else i can help you with?            03:29 PM, 18th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:32 PM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2267111