Subject: Ticket Assigned - Conversation with swafwan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 11:31:34 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with swafwan swafwan                    Bot:  Hi again! Bot:  Please enter your name Customer:  swafwan Bot:  Hi Swafwan ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9642940007 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0553190088 Bot:  Please wait while we transfer you to an agent Customer:  Yes pls Customer:  Helloo Customer:  What a bad service is this Agent:  Hi Safwan, Thank you for contacting us. My name is Mayar ,i will be happy to help you. Customer:  Hi Customer:  I hav placed an order via guest account Customer:  How can i track the order on my app now Customer:  Excuse me mayar Customer:  Wth is this Customer:  Should wait another 10 mins to get a response from you Customer:  Is this emailing or texting Agent:  Could you please allow me 2 minutes to check your order details? Customer:  U could have responded Customer:  Earlier Customer:  Y does it take so long Customer:  Pls Customer:  This is not what we expect Agent:  your order does not have tracking number yet Customer:  So what can i do to follow up Agent:  when it will be confirmed you will receive an email Customer:  Ok Agent:  Sorry for that late replay Customer:  It was not a good conversation with u though Customer:  Can i rate ir write a review Agent:  yes sure Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Swafwan ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9642940007 Bot:   Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Swafwan, Thank you for contacting us. This's Mohamed . I will be happy to help you. Customer:  Hey Customer:  I didn’t receive any email or anything regarding my order Customer:  So i am not able to track the order on my own Customer:  I had ordered it through a guest access Customer:  Is it becos of that Customer:  I didn’t get the email for successful order or when the order is placed Customer:  Nothing i got Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  Yes ofc Agent:  As we checked the order has been submitted successfully . Agent:  The items will be conformed soon. Agent:  Do you have any other questions I can help you with? Customer:  My query was just that i am not receiving any emails from ur side Customer:  Anyhow lets wait and see Customer:  But is there any possibility to make it faster Customer:  Pls Customer:  It would be helpful if the items are ready by tomorrow Agent:  please note that click and collect orders take from 4-5 days to be ready for collection. Agent:  Do you have any other questions I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a good night. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Swafwan ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9642940007 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:18 PM, 18th Mar                   mayar                   Hi Safwan, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:19 PM, 18th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           03:22 PM, 18th Mar                   mayar                   your order was not shipped           03:25 PM, 18th Mar                   mayar                   when it will be shipped we will send you an email           03:26 PM, 18th Mar                   mayar                   Is there anything else i can help you with?            03:26 PM, 18th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:28 PM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2267102