Subject: Ticket Assigned - Conversation with dennerie
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 17 Mar 2021 16:36:59 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with dennerie dennerie                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  dennerie Bot:  Hi Dennerie ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9642503687 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0554229037            08:16 PM, 17th Mar                   mayar                   Hi Denneerie , Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:17 PM, 17th Mar                     dennerie                    Hi Mayar , I have a problem with my delivery           08:17 PM, 17th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           08:18 PM, 17th Mar                     dennerie                    yes sure           08:19 PM, 17th Mar                   mayar                   your order  will take 2-3 days to be delivered           08:21 PM, 17th Mar                   mayar                   Is there anything else i can help you with?            08:22 PM, 17th Mar                     dennerie                    anyway let me tell you the details of my complaint, yesterday at 8pm the courier called me that he was in the delivery address I placed which is an office address so I told the courier I wasnt there anymore since its already 8pm           08:23 PM, 17th Mar                     dennerie                    so he said he will deliver again today, I was waiting at my workplace and I never received a call from the courier           08:23 PM, 17th Mar                     dennerie                    I specifically told him to come before 4pm because thats the time I leave in the office           08:24 PM, 17th Mar                     dennerie                    I called the number i got from yesterday and he said he will not deliver today. So when will I get my order? i paid for the delivery charge. Why would I have to beg for the item I paid?           08:25 PM, 17th Mar                     dennerie                    I was told that I am to receive my item today           08:25 PM, 17th Mar                     dennerie                    so how can i be sure my item will be delivered ?           08:26 PM, 17th Mar                     dennerie                    hello?           08:28 PM, 17th Mar                   mayar                   sorry for  that delay           08:31 PM, 17th Mar                   mayar                   we will contact our courier team to deliver your order asap           08:32 PM, 17th Mar                     dennerie                    yes please. That would be great           08:32 PM, 17th Mar                   mayar                   Is there anything else i can help you with?            08:35 PM, 17th Mar                     dennerie                    that will be all thank you           08:36 PM, 17th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:36 PM, 17th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2263443