Subject: Ticket Assigned - Conversation with maureen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 17 Mar 2021 13:39:33 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maureen maureen                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  maureen Bot:  Hi Maureen ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9642201352 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509302436            05:09 PM, 17th Mar                     maureen                    I’m waiting...           05:10 PM, 17th Mar                   mayar                   Hi Maureen, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:11 PM, 17th Mar                   mayar                   /with           05:13 PM, 17th Mar                   mayar                   Are you still with us?           05:13 PM, 17th Mar                     maureen                    Hi Mayar, when I tracked my order it says that I missed my order and that they tried reaching me? But when I check my phone there is no single missed call           05:13 PM, 17th Mar                     maureen                    Hi Mayar, when I tracked my order it says that I missed my order and that they tried reaching me? But when I check my phone there is no single missed call           05:13 PM, 17th Mar                     maureen                    Order # 9642201353           05:15 PM, 17th Mar                     maureen                    Hello??           05:16 PM, 17th Mar                     maureen                    Are you there to help me?           05:17 PM, 17th Mar                     maureen                    Hallo?           05:20 PM, 17th Mar                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971509302436)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.   We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance. ​           05:21 PM, 17th Mar                   mayar                   Are you still with us?           05:23 PM, 17th Mar                     maureen                    /startOver           05:24 PM, 17th Mar                     maureen                    Hi           05:25 PM, 17th Mar                   mayar                   I am still with you           05:27 PM, 17th Mar                   mayar                   Kindly tell us is this your right number (+971509302436)           05:29 PM, 17th Mar                   mayar                   Are you still with us?           05:32 PM, 17th Mar                   mayar                   Hi Maureen , I have not received a response from you still, please confirm if we are still connected?           05:34 PM, 17th Mar                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:35 PM, 17th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2262472