Subject: Ticket Assigned - need escalation delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 17 Mar 2021 13:26:52 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation delivery r                    Bot:  Hi again! Bot:  Please enter your name Customer:  r Bot:  Hi R ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:06 PM, 17th Mar                     r                    I canceled one order but didn’t receive my shukran points back !           05:07 PM, 17th Mar                     r                    ?           05:07 PM, 17th Mar                     r                    Anyone?           05:09 PM, 17th Mar                   mayar                   Hi, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:09 PM, 17th Mar                     r                    7442955688           05:09 PM, 17th Mar                     r                    Why shukran points are not back ?           05:10 PM, 17th Mar                     r                    Are you still there?           05:10 PM, 17th Mar                     r                    The 150 points did not come back           05:12 PM, 17th Mar                     r                    Mayar are you still there?           05:12 PM, 17th Mar                     r                    !           05:14 PM, 17th Mar                     r                    My 150 points didn’t come back           05:14 PM, 17th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           05:17 PM, 17th Mar                   mayar                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           05:18 PM, 17th Mar                   mayar                   Is there anything else i can help you with?            05:22 PM, 17th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:24 PM, 17th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2262376