Subject: Ticket Assigned - Conversation with aya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 17 Mar 2021 12:27:40 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aya aya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  aya Bot:  Hi Aya ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9640662226 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0564195020            04:14 PM, 17th Mar                   mayar                   Hi Aya, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:14 PM, 17th Mar                     aya                    Hello  i received my order now and there’s one item broken           04:14 PM, 17th Mar                     aya                             04:15 PM, 17th Mar                     aya                    ??           04:17 PM, 17th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           04:17 PM, 17th Mar                     aya                    Hello           04:21 PM, 17th Mar                   mayar                   We would like to inform you that we have processed the refund of amount (AED 22.91) on 3/17/21) and the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           04:21 PM, 17th Mar                   mayar                   Thank you for reaching out to us and giving us the opportunity to serve you.           04:21 PM, 17th Mar                   mayar                   Is there anything else i can help you with?            04:23 PM, 17th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:26 PM, 17th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2261973