Subject: Ticket Assigned - Conversation with angela
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 17 Mar 2021 11:50:18 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with angela angela                    Bot:  Hi again! Bot:  Please enter your name Customer:  angela Bot:  Hi Angela ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Angela, Thank you for contacting us. How may I help you? Customer:  Hello, I was sent the wrong iteam in order #8222093625. Customer:  IMAGE Customer:  I ordered a compact mirror Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  But received a vase instead Customer:  IMAGE Agent:  Please accept our apologise for inconvenience caused. Customer:  No worries Agent:  We would like to inform you that you can apply for return request for the item Customer:  I can't cause it's not what I ordered. So it won't show up in the list of items I've ordered Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Sure Agent:  We would like to inform you that we have created a return request for the item Agent:  do you have any other query ??? Customer:  Yes Agent:  we are looking for Customer:  I didn't receive the compact mirror. I received a vase instead of it. So will it be an issue when I return a vase to the driver? Customer:  Since the request is for a compact mirror Agent:  there would be no issue the courier team will contact you for collecting the item very soon Customer:  Alright then. Thank you Agent:  have a great day Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Angela ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Angela, Thank you for contacting us. My name is Mayar ,i will be happy to help you. Customer:  Hi Mayar, could you please help me with a return request? Customer:  IMAGE Customer:  That's my order number Agent:  sure Agent:  Could you please allow me 2 minutes to check your order details? Customer:  Sure Agent:  Do you want me to create a return request for you Customer:  Yes please. Customer:  I'd like to return the following Customer:  IMAGE Customer:  IMAGE Customer:  Reasons : Customer:  1. Nouba : is a tester 2. NYX : got the wrong product 3. FIT Powder : wrong colour 4. Shirt : not happy with the fit Agent:  Could you please allow me 2 minutes to check your order details? Customer:  Sure Agent:  We sincerely apologize for any inconvenience however, please note the courier partner may take up to 3-5business days to arrange the collection Agent:  Is there anything else i can help you with?  Customer:  No worries. I had a question tho. The makeup is in an offer, I bought 3 products and want to return only 2. Customer:  I don't want to return the FIT foundatio. Customer:  Just the powder and NYX Customer:  Will that be okay? Agent:  Did you open it? Customer:  Nop Customer:  All sealed Customer:  But the nouba mascara had no seal on it already. It also looks like it's a tester. Agent:  we created a return request for you and the items will be collected in 3-5 days Agent:  Is there anything else i can help you with?  Customer:  No. Thank you Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Angela ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:21 PM, 17th Mar                   mayar                   Hi, Angela Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:22 PM, 17th Mar                     angela                    Hey!           03:22 PM, 17th Mar                     angela                             03:22 PM, 17th Mar                     angela                    This is my order number. I've returned a few items and was wondering when I could expect to receive credits in my account?           03:23 PM, 17th Mar                   mayar                   the screenshot  is not clear kindly send your order number           03:25 PM, 17th Mar                     angela                    8240709378           03:26 PM, 17th Mar                   mayar                   Thanks           03:29 PM, 17th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           03:31 PM, 17th Mar                     angela                    Okay           03:33 PM, 17th Mar                   mayar                   نود أن إعلامكم أن المنتجات وصلت  إلى مستودعاتنا وسيستغرق الأمر من 2 إلى 3 أيام عمل من وقت استلامنا المرتجع لإجراء فحص الجودة واسترداد المبلغ.   بمجرد معالجة استرداد المبلغ ، سيتم إعادة المبلغ الذي دفعته عبر الإنترنت إلى نفس البطاقة التي تم الدفع من خلاله في غضون 2 - 15 يوم عمل.           03:37 PM, 17th Mar                     angela                    ?           03:37 PM, 17th Mar                   mayar                   هل لديك أي إستفسار أخر؟           03:42 PM, 17th Mar                   mayar                   كان من دواعي سروري مساعدتكم.            03:44 PM, 17th Mar                   mayar                   We would like to inform you that your product  reached our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           03:45 PM, 17th Mar                   mayar                   sorry for the wrong replay           03:45 PM, 17th Mar                   mayar                   Is there anything else i can help you with?            03:45 PM, 17th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:47 PM, 17th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2261751