Subject: Ticket Assigned - Conversation with yusra ali
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 17 Mar 2021 11:28:09 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with yusra ali yusra ali                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  yusra ali Bot:  Hi Yusra Ali ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507584749            03:10 PM, 17th Mar                     yusra ali                    I have requested to return 2 items. No one has picked them yet           03:11 PM, 17th Mar                   mayar                   Hi Yusra, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:11 PM, 17th Mar                     yusra ali                    I have requested to return 2 items. No one has picked them yet           03:11 PM, 17th Mar                     yusra ali                    Now i am out of country but my father is still at home with the items.           03:12 PM, 17th Mar                     yusra ali                    When will you be sending someone?           03:12 PM, 17th Mar                   mayar                   Kindly send your order number           03:14 PM, 17th Mar                     yusra ali                    9641700228           03:15 PM, 17th Mar                   mayar                   The order is not including a return request           03:19 PM, 17th Mar                   mayar                   is this the right number?           03:19 PM, 17th Mar                   mayar                   Are you still with us?           03:21 PM, 17th Mar                   mayar                   Hi Yusra, I have not received a response from you still, please confirm if we are still connected?           03:23 PM, 17th Mar                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:27 PM, 17th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2261583