Subject: Ticket Assigned - need escalation delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 17 Mar 2021 10:57:24 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation delivery muhammad rizwan                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Muhammad Rizwan ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:40 PM, 17th Mar                   mayar                   Hi Muhammad, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:42 PM, 17th Mar                     muhammad rizwan                    We sincerely apologize for the inconvenience caused to you however, we have heard back from our team at this time and have been advised that the order was not processed due to a technical issue, to prevent any further delays the order will be cancelled. Once the order has been cancelled a refund for the same will be processed from our end and an email notification will be sent to you regarding the same.  Also, as a token of apology for this inconvenience caused to you from our end we are also offering you a voucher worth SAR 50 and would like to ensure you that we will try our best to ensure the same kind of issue does not repeat. The voucher will be sent to your email within 24-48 hours.  We hope this helps and have a great day! Stay Safe           02:43 PM, 17th Mar                   mayar                   Kindly send me your order number           02:44 PM, 17th Mar                     muhammad rizwan                    628001775           02:45 PM, 17th Mar                     muhammad rizwan                    6280017775           02:45 PM, 17th Mar                   mayar                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           02:47 PM, 17th Mar                     muhammad rizwan                    When will the money be refunded?           02:48 PM, 17th Mar                   mayar                   our team will contact you in 1-2 days           02:49 PM, 17th Mar                     muhammad rizwan                    I m very disappointed           02:50 PM, 17th Mar                   mayar                   Is there anything else i can help you with?            02:50 PM, 17th Mar                   mayar                   We are sorry for that but our team will work on your escalation asap           02:52 PM, 17th Mar                   mayar                   Is there anything else i can help you with?            02:53 PM, 17th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:56 PM, 17th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2261345