Subject: Ticket Assigned - Conversation with rohini
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 17 Mar 2021 10:14:42 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rohini rohini                    Bot:  Hi again! Bot:  Please enter your name Customer:  rohini Bot:  Hi Rohini ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9642412545 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9642412544 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0564820509            02:02 PM, 17th Mar                   mayar                   Hi Rohini , Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:03 PM, 17th Mar                     rohini                    Hi.. I wanted to check the status of my order. It says it will arrive today           02:04 PM, 17th Mar                     rohini                    Order no. 9642412544           02:04 PM, 17th Mar                   mayar                   it takes 2-3 days to be delivered           02:05 PM, 17th Mar                   mayar                   today is the second day           02:05 PM, 17th Mar                     rohini                    If I need to return or exchange, is it possible only in splash store or can i do it at center point or max           02:06 PM, 17th Mar                     rohini                    Hello           02:07 PM, 17th Mar                   mayar                   you Can return it in centrepoint           02:08 PM, 17th Mar                   mayar                   also           02:08 PM, 17th Mar                   mayar                   for sorry we do not have exchange           02:08 PM, 17th Mar                     rohini                    So i can buy things from center point for the return amount           02:09 PM, 17th Mar                   mayar                   sure you can           02:11 PM, 17th Mar                     rohini                    Hello you there           02:11 PM, 17th Mar                     rohini                    Any other stores I can return?           02:11 PM, 17th Mar                   mayar                   you can return it in splash and centrepoint only           02:13 PM, 17th Mar                   mayar                   Is there anything else i can help you with?            02:13 PM, 17th Mar                     rohini                    No thank you           02:13 PM, 17th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:14 PM, 17th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2261033