Subject: Ticket Assigned - Conversation with amatulla etawa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 17 Mar 2021 10:12:33 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amatulla etawa amatulla etawa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  amatulla etawa Bot:  Hi Amatulla Etawa ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8242758920 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96567058770            01:56 PM, 17th Mar                     amatulla etawa                    +96567652632           01:57 PM, 17th Mar                   mayar                   Hi Amatullah, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:57 PM, 17th Mar                     amatulla etawa                    Ok i want to know order status           01:58 PM, 17th Mar                   mayar                   the order will take 2-3 working days to be delivered           01:58 PM, 17th Mar                   mayar                   it is ready to be shipped           01:59 PM, 17th Mar                     amatulla etawa                    Is it confirm?           01:59 PM, 17th Mar                   mayar                   Is there anything else i can help you with?            01:59 PM, 17th Mar                   mayar                   yes           01:59 PM, 17th Mar                     amatulla etawa                    It's not home delivery, it's click&collect           01:59 PM, 17th Mar                   mayar                   Is there anything else i can help you with?           01:59 PM, 17th Mar                   mayar                   Yes it a click and collect order           02:00 PM, 17th Mar                     amatulla etawa                    I got an email saying tht my order was not confirm n my was deducted from acc           02:00 PM, 17th Mar                     amatulla etawa                    So I'm worried that is my order was confirm or not           02:01 PM, 17th Mar                     amatulla etawa                    Money*           02:01 PM, 17th Mar                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8242761653) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8242758920).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.  We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!  Thank you for shopping with us and have a great day! Stay Safe!  Your Friends, The Support T           02:02 PM, 17th Mar                   mayar                   Is there anything else i can help you with?            02:03 PM, 17th Mar                     amatulla etawa                    Okk, so my order no. 8242758920 is sucessfully confirm n placed ryt?           02:05 PM, 17th Mar                   mayar                   Right           02:06 PM, 17th Mar                     amatulla etawa                    And I'll get email whn my order is ready to collect?           02:06 PM, 17th Mar                   mayar                   Yes our team will send you an email when it arrives           02:09 PM, 17th Mar                     amatulla etawa                    Okk           02:11 PM, 17th Mar                     amatulla etawa                    Thank you so much!           02:11 PM, 17th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:12 PM, 17th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2261003