Subject: Ticket Assigned - need escalation delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 17 Mar 2021 09:45:03 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation delivery moayad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  moayad Bot:  Hi Moayad ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6283115505 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:25 PM, 17th Mar                   mayar                   Hi Moayad, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:26 PM, 17th Mar                     moayad                    Hi           01:28 PM, 17th Mar                     moayad                    Mayar, i placed order a week ago, and it status shipped on last Saturday           01:28 PM, 17th Mar                     moayad                    Until now its not delivered           01:28 PM, 17th Mar                     moayad                    If i knew such delay, i wouldn't order or i would prefer i pick up myself           01:29 PM, 17th Mar                     moayad                    I need a solution           01:29 PM, 17th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           01:29 PM, 17th Mar                     moayad                    6283115505 order number           01:30 PM, 17th Mar                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+966552026655)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           01:30 PM, 17th Mar                     moayad                    No one visited my home to deliver           01:31 PM, 17th Mar                     moayad                    That is not true           01:31 PM, 17th Mar                     moayad                    Family at home always, and no one deliverd and no one contacted me           01:32 PM, 17th Mar                   mayar                   Kindly send us your home address           01:34 PM, 17th Mar                   mayar                   to make sure is it right or not           01:34 PM, 17th Mar                     moayad                    Hello           01:35 PM, 17th Mar                     moayad                    4 min no respond           01:36 PM, 17th Mar                   mayar                   Kindly send us your home address to make sure is it right or not           01:36 PM, 17th Mar                   mayar                   We are waiting for your replay           01:37 PM, 17th Mar                     moayad                    Riyadh, al rabwa, sufyan bin hammam st, vila 38           01:37 PM, 17th Mar                     moayad                    Do you need the national address           01:37 PM, 17th Mar                     moayad                    3294 sufyan ibn hamam - Al Rabwah Dist. RIYADH 12835 - 7982           01:39 PM, 17th Mar                     moayad                    Vila number 38           01:39 PM, 17th Mar                   mayar                   We  need the address which is mentioned in your order           01:39 PM, 17th Mar                     moayad                    Same addess in my order           01:39 PM, 17th Mar                     moayad                             01:40 PM, 17th Mar                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           01:42 PM, 17th Mar                   mayar                   Is there anything else i can help you with?            01:43 PM, 17th Mar                     moayad                    Ok, we will see           01:44 PM, 17th Mar                     moayad                    Thanks           01:44 PM, 17th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:44 PM, 17th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2260811