Subject: Ticket Assigned - collection
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 17 Mar 2021 09:27:08 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  collection no                    Bot:  Hi again! Bot:  Please enter your name Customer:  no Bot:  Hi No ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9640865233 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509414087            12:38 PM, 17th Mar                     no                    ok           12:38 PM, 17th Mar                     no                    any update?           12:40 PM, 17th Mar                     no                    haloooo??????           12:45 PM, 17th Mar                   mayar                   Hi, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:02 PM, 17th Mar                   mayar                   Are you still with us?           01:04 PM, 17th Mar                   mayar                   Kindly send your order number           01:08 PM, 17th Mar                   mayar                   sorry for the wrong replay           01:11 PM, 17th Mar                   mayar                   we will try our best to collect your order asap           01:16 PM, 17th Mar                   mayar                   We are truly sorry to hear that a collection attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (00971509414087)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           01:17 PM, 17th Mar                   mayar                   Are you still with us?           01:19 PM, 17th Mar                   mayar                   Hi , I have not received a response from you still, please confirm if we are still connected?           01:23 PM, 17th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2260673