Subject: Ticket Assigned - need escalation delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 17 Mar 2021 09:22:57 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation delivery ruth                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ruth ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9642867904 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:46 PM, 17th Mar                     ruth                    can i know the reason why my order cancelled with order no.9642690214           12:47 PM, 17th Mar                   mayar                   Hi Ruth, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:02 PM, 17th Mar                     ruth                    hi           01:03 PM, 17th Mar                     ruth                    9642690214           01:03 PM, 17th Mar                     ruth                    pls chek why my order before cancelled?           01:03 PM, 17th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           01:06 PM, 17th Mar                     ruth                    okay please           01:06 PM, 17th Mar                   mayar                   We are truly sorry to hear that you are facing issues while trying to add an item to the shopping cart. This is surely not the experience we want our customers to have when they shop with us.  Due to its high demand; the item might have been added and ordered already when the item came back in stock.  We can understand that this must be really annoying and frustrating for you, but be assured we would surely get it sorted to make your shopping experience better.           01:10 PM, 17th Mar                     ruth                    but pls check my new ordeer if u have stock           01:13 PM, 17th Mar                   mayar                   We had to cancel it           01:13 PM, 17th Mar                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           01:14 PM, 17th Mar                   mayar                   Is there anything else i can help you with?            01:19 PM, 17th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:22 PM, 17th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2260647