Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 15 Mar 2021 12:46:25 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9640679344 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  971527769465            04:18 PM, 15th Mar                     hi                    Thanks           04:18 PM, 15th Mar                   mayar                   Hi, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:20 PM, 15th Mar                   mayar                   Are you still with us?           04:24 PM, 15th Mar                     hi                    Yes           04:27 PM, 15th Mar                     hi                    I am waiting for my order now one week finish or maybe more,they call me yesterday snd told me that my order will be delivered today from 9 to 4 but still nothing, plz i want to know when i will receive my order           04:29 PM, 15th Mar                     hi                    Thanks           04:29 PM, 15th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           04:33 PM, 15th Mar                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971527769465)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           04:36 PM, 15th Mar                     hi                    Yes my number           04:40 PM, 15th Mar                     hi                    0527769465           04:40 PM, 15th Mar                   mayar                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           04:42 PM, 15th Mar                     hi                    So i will not receive today?           04:43 PM, 15th Mar                   mayar                   We will contact our courier team to deliver it to you asap           04:45 PM, 15th Mar                   mayar                   Is there anything else i can help you with?            04:45 PM, 15th Mar                     hi                    No thanks           04:45 PM, 15th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:46 PM, 15th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2250659