Subject: Ticket Assigned - return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 15 Mar 2021 11:49:42 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return roan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ro-an darawis Bot:  Please enter your name Customer:  ro-an Bot:  Please enter your name Customer:  i got my order i recieve wrong item what should i do? Bot:  Please enter your name Customer:  ro-an Bot:  Please enter your name Customer:  ro-an naga darawis Bot:  Please enter your name Customer:  roan Bot:  Hi Roan ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8241691387 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96556539203            03:34 PM, 15th Mar                     roan                    Ok.because i receive wrong item           03:35 PM, 15th Mar                   mayar                   Hi Roan, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:39 PM, 15th Mar                   mayar                   يرجى العلم بأن خدمة الاستبدال غير متوفرة حاليا لمنتجات (سنتربوينت) , يمكن ارجاع المنتجات خلال 14 يوم عن طريق إحدى الخيارات التالية: 1- يمكنك الإتصال بفريق دعم العملاء على (1800871) لحجز موعد استلام المنتج المراد إرجاعه.  2- يمكنك أيضا حجز موعد استلام المنتج المراد إرجاعه عبر الإنترنت عن طريق تسجيل الدخول إلى حسابك والانتقال إلى سجل الطلبات ثم انقر على "رقم الطلب" من هذه الصفحة (https://www.centrepointstores.com/kw/en/ )، واختيار المنتجات التي تريد إرجاعها.  3- يمكنك زيارة أقرب فرع من (سنتربوينت) و إرجاع المنتج إلى الفرع.           03:42 PM, 15th Mar                   mayar                   Please note that an exchange service is not currently available for Centrepoint products. Products can be returned within 14 days through one of the following options: 1- You can call the customer support team at (1800 871) to book an appointment for receiving the product to be returned. 2- You can also book an appointment to receive the product to be returned online by logging in to your account and going to the order book, then clicking on the "order number" from this page (https://www.centrepointstores.com/kw/en/), and choosing The products you want to return. 3- You can visit the nearest branch (Centrepoint) and return the product to the branch.           03:43 PM, 15th Mar                   mayar                   Is there anything else i can help you with?            03:43 PM, 15th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:48 PM, 15th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2250248