Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 14 Mar 2021 16:26:25 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hasnain                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hasnain Bot:  Hi Hasnain ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0565004112            08:13 PM, 14th Mar                     hasnain                    i have return my order but did not receive the refund amount since 2 month           08:14 PM, 14th Mar                   mayar                   Hi Hasnain, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:15 PM, 14th Mar                     hasnain                    i have return my order but did not receive the refund amount since 2 month           08:15 PM, 14th Mar                     hasnain                    Order no.6262476653           08:16 PM, 14th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           08:17 PM, 14th Mar                     hasnain                    ok           08:17 PM, 14th Mar                   mayar                   We would like to inform you that we have processed the refund of amount (  SAR764.10) on (2/9/21) and the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           08:18 PM, 14th Mar                     hasnain                    https://fbots-attachment-messages.s3.amazonaws.com/cdcd337929ee25d8357c36adf8237220ecb7f988/791df5f629c0844038094d68ae5f15ce7262071d/ced7523ae5c9a1f8dddb6f99e1cfffb82a9958e2/4ee44e9efab295049292ba6266b993eb34bff28b/76eed4d009ec7276af2b0a91df274f5364757092           08:20 PM, 14th Mar                     hasnain                    but 15 days have been past and i did not receive the amount           08:21 PM, 14th Mar                     hasnain                    for your referance i have send you the bank statment for the month of march           08:21 PM, 14th Mar                     hasnain                    please register my complain to make the refund payment           08:22 PM, 14th Mar                     hasnain                    https://fbots-attachment-messages.s3.amazonaws.com/cdcd337929ee25d8357c36adf8237220ecb7f988/791df5f629c0844038094d68ae5f15ce7262071d/ced7523ae5c9a1f8dddb6f99e1cfffb82a9958e2/4ee44e9efab295049292ba6266b993eb34bff28b/6e1eec046d5a83d0af3f130c455490de296a75fa           08:23 PM, 14th Mar                   mayar                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           08:23 PM, 14th Mar                   mayar                   Is there anything else i can help you with?            08:23 PM, 14th Mar                     hasnain                    thanks for your support           08:25 PM, 14th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:25 PM, 14th Mar                     hasnain                    plz let me know how many days will it take           08:26 PM, 14th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2246125