Subject: Ticket Assigned - delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 14 Mar 2021 12:19:27 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  delivery bader                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  bader Bot:  Hi Bader ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8241614669 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096565975000            03:50 PM, 14th Mar                   mayar                   Hi Bader, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:54 PM, 14th Mar                   mayar                   your order was already cancelled           03:57 PM, 14th Mar                     bader                    I had 2 orders one i cancelled           03:58 PM, 14th Mar                     bader                    Second one is payed and iam.waiting for collection           03:58 PM, 14th Mar                   mayar                   We would like to inform you that we have processed the refund of amount KWD4.90) on (3/12/21) and the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           03:58 PM, 14th Mar                     bader                    Another one for 38 KD           03:58 PM, 14th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           03:59 PM, 14th Mar                     bader                    Ok thank you           03:59 PM, 14th Mar                     bader                    Nr of order 8241614669           03:59 PM, 14th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           04:06 PM, 14th Mar                     bader                    Ok           04:06 PM, 14th Mar                   mayar                   sorry for the wrong replay           04:10 PM, 14th Mar                   mayar                   you order will be delivered to the store in 2-3 days  a part of your order has been cancelled and this is the refund of it           04:11 PM, 14th Mar                   mayar                   We would like to inform you that we have processed the refund of amount KWD4.90) on (3/12/21) and the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           04:11 PM, 14th Mar                   mayar                   Is there anything else i can help you with?            04:11 PM, 14th Mar                     bader                    Is the order completelly cancelled pleaee?           04:13 PM, 14th Mar                     bader                    If so why?           04:13 PM, 14th Mar                     bader                    Order nr. 8241614669           04:14 PM, 14th Mar                   mayar                   no ,it is not cancelled           04:14 PM, 14th Mar                     bader                    Ok when it will be prepared for collecting? It is 2 days now           04:14 PM, 14th Mar                   mayar                   only a part of it has been cancelled           04:14 PM, 14th Mar                     bader                    Yes           04:14 PM, 14th Mar                     bader                    When will the rest be prepared?           04:14 PM, 14th Mar                   mayar                   it takes 2-3 days to be delivered our team will send you an email when it reaches           04:16 PM, 14th Mar                   mayar                   Is there anything else i can help you with?            04:16 PM, 14th Mar                     bader                    Ok thank you           04:17 PM, 14th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:19 PM, 14th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2244504