Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 14 Mar 2021 11:37:21 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation lulu                    Customer:  ?? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Lulu ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:04 PM, 14th Mar                     lulu                    you have a call center and it’s always busy           03:06 PM, 14th Mar                   mayar                   Hi Lulu, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:07 PM, 14th Mar                   mayar                   Tell me your issue, i will be happy to help you.           03:11 PM, 14th Mar                   mayar                   Are you still with us?           03:12 PM, 14th Mar                   mayar                   Hi Lulu, I have not received a response from you still, please confirm if we are still connected?           03:15 PM, 14th Mar                     lulu                    hello           03:17 PM, 14th Mar                     lulu                    i talk to you on friday about my problem           03:17 PM, 14th Mar                     lulu                    i order in 19 of feb and then the send for me emil that one item is sold out           03:18 PM, 14th Mar                     lulu                    and i called to tell them i want my money in my card not on the account credit           03:18 PM, 14th Mar                     lulu                    and until today i didn’t receive any thing           03:19 PM, 14th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           03:21 PM, 14th Mar                   mayar                   We would like to inform you that we have processed the refund of amount (3.4 ) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           03:25 PM, 14th Mar                   mayar                   Is there anything else i can help you with?            03:27 PM, 14th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:29 PM, 14th Mar                   mayar                   regarding  to transferring your money to your bank account our team will contact you in 1-2 days           03:31 PM, 14th Mar                   mayar                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           03:31 PM, 14th Mar                   mayar                   Is there anything else i can help you with?            03:34 PM, 14th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:36 PM, 14th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2244203