Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 14 Mar 2021 08:46:43 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503065230            12:22 PM, 14th Mar                     hello                    Ok           12:22 PM, 14th Mar                   mayar                   Hi, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:22 PM, 14th Mar                     hello                    One product is missing in my order           12:23 PM, 14th Mar                   mayar                   Kindly send your order number           12:24 PM, 14th Mar                   mayar                   Are you still with us?           12:26 PM, 14th Mar                     hello                             12:26 PM, 14th Mar                     hello                    In 3 piece set of melange           12:27 PM, 14th Mar                     hello                    Pant is missing           12:27 PM, 14th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           12:28 PM, 14th Mar                     hello                    Ok           12:28 PM, 14th Mar                   mayar                   Hi   We apologize for the inconvenience caused.   After checking your order, we found out that your order has been delivered completely, including that Pants.  If you still believe that the item is missing please contact us again.   Please feel free to contact us if you have any further questions.   Your friends Support Team.           12:30 PM, 14th Mar                     hello                    No           12:30 PM, 14th Mar                     hello                    I juz received product           12:30 PM, 14th Mar                     hello                    Pant is missing           12:30 PM, 14th Mar                     hello                    Set of three piece,only two piece I could find           12:33 PM, 14th Mar                     hello                    Pant is missing           12:33 PM, 14th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           12:34 PM, 14th Mar                     hello                    Sure           12:34 PM, 14th Mar                   mayar                   In the meantime, an exchange is not available at https://www.centrepointstores.com/ae/en/. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Centrepoint store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           12:35 PM, 14th Mar                   mayar                   Is there anything else i can help you with?            12:37 PM, 14th Mar                     hello                    Ok           12:38 PM, 14th Mar                     hello                    Can you one more status of return order           12:38 PM, 14th Mar                     hello                             12:39 PM, 14th Mar                   mayar                   Sure , i will be happy to help you.           12:39 PM, 14th Mar                     hello                    Status of refund           12:39 PM, 14th Mar                   mayar                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           12:40 PM, 14th Mar                     hello                    How much time..?!           12:42 PM, 14th Mar                   mayar                   Our team will contact you in 1-2 days           12:44 PM, 14th Mar                   mayar                   Is there anything else i can help you with?            12:44 PM, 14th Mar                     hello                    Ok           12:44 PM, 14th Mar                     hello                    No thanks           12:45 PM, 14th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:46 PM, 14th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2242878