Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Mar 2021 12:32:15 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096597297934            04:09 PM, 13th Mar                   mayar                   Hi, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:09 PM, 13th Mar                     hello                    My order no : 8236640869           04:10 PM, 13th Mar                     hello                    Why have i not received my refund till now           04:10 PM, 13th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           04:13 PM, 13th Mar                     hello                    Ok           04:13 PM, 13th Mar                     hello                    You there           04:19 PM, 13th Mar                   mayar                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           04:19 PM, 13th Mar                     hello                    It has been almost 3 weeks, i didn't get the refund           04:20 PM, 13th Mar                     hello                    Now how long am I suppose to wait           04:20 PM, 13th Mar                   mayar                   our team will contact you in 1-2 days           04:24 PM, 13th Mar                   mayar                   Is there anything else i can help you with?            04:27 PM, 13th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:31 PM, 13th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2238815