Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Mar 2021 08:38:18 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation faisal rahman                    Bot:  Hi again! Bot:  Please enter your name Customer:  faisal rahman Bot:  Hi Faisal Rahman ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6281032356 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:24 PM, 13th Mar                     faisal rahman                    where is my order.           12:24 PM, 13th Mar                   mayar                   Hi Faisal, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:24 PM, 13th Mar                     faisal rahman                    where is my order sir.           12:25 PM, 13th Mar                     faisal rahman                    hlw           12:25 PM, 13th Mar                     faisal rahman                    i order 7march           12:25 PM, 13th Mar                     faisal rahman                    too much late           12:25 PM, 13th Mar                     faisal rahman                    hlw           12:26 PM, 13th Mar                     faisal rahman                    hlw sir.           12:27 PM, 13th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           12:29 PM, 13th Mar                     faisal rahman                    hey sir           12:30 PM, 13th Mar                   mayar                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           12:33 PM, 13th Mar                   mayar                   Is there anything else i can help you with?            12:35 PM, 13th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:37 PM, 13th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2237285