Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Mar 2021 08:26:58 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9639768175 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0529075769            12:12 PM, 13th Mar                   mayar                   Hi, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:12 PM, 13th Mar                     hi                    Hello           12:12 PM, 13th Mar                     hi                    I was supposed to recieve my order by monday 8th march but i still haven't received it           12:13 PM, 13th Mar                     hi                    Is there an issue?           12:13 PM, 13th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           12:14 PM, 13th Mar                     hi                    Of course, not a problem.           12:15 PM, 13th Mar                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           12:17 PM, 13th Mar                     hi                    Sure, I'll wait for the response.           12:18 PM, 13th Mar                     hi                    Thank you           12:18 PM, 13th Mar                   mayar                   Is there anything else i can help you with?            12:20 PM, 13th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:23 PM, 13th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2237216