Subject: Ticket Assigned - refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 12 Mar 2021 15:54:47 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  refund lulu                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  lulu Bot:  Hi Lulu ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096597814145            07:31 PM, 12th Mar                   mayar                   Hi, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:32 PM, 12th Mar                   mayar                   Are you still with us?           07:34 PM, 12th Mar                     lulu                    i received my order on 19 feb and they send for me one item is not found and they will return my money on my card in 7 days work           07:34 PM, 12th Mar                     lulu                    and still and didn’t receive my money           07:34 PM, 12th Mar                   mayar                   Kindly send me your order number           07:36 PM, 12th Mar                     lulu                    8236742232           07:36 PM, 12th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           07:40 PM, 12th Mar                   mayar                   After checking your order, we found out that your order has been delivered completely           07:42 PM, 12th Mar                     lulu                    hello?           07:42 PM, 12th Mar                     lulu                    no there is some item not delivered           07:43 PM, 12th Mar                     lulu                    and i called they tell me the money will be on your card from 7 days to 15 days           07:43 PM, 12th Mar                     lulu                    and until now i didn’t receive anything           07:44 PM, 12th Mar                   mayar                   Kindly send your name of the missing item           07:48 PM, 12th Mar                   mayar                   Are you still with us?           07:50 PM, 12th Mar                   mayar                   Hi Lulu, I have not received a response from you still, please confirm if we are still connected?           07:52 PM, 12th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2235036