Subject: Ticket Assigned - refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 08 Mar 2021 09:17:28 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  refund francis                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  francis Bot:  Hi Francis ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0527164154            12:52 PM, 08th Mar                   mayar                   Hi, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:53 PM, 08th Mar                     francis                    Hi mayar           12:53 PM, 08th Mar                     francis                    I had a placed a return in jan           12:54 PM, 08th Mar                     francis                    For order no. 9627566821           12:54 PM, 08th Mar                     francis                    Can u update me on it           12:54 PM, 08th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           12:55 PM, 08th Mar                     francis                    Yes           12:55 PM, 08th Mar                   mayar                   We would like to inform you that we have processed the refund of amount 145.84) on 1/20/2021 and the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           12:59 PM, 08th Mar                     francis                    Is there a voucher of aed 30           01:00 PM, 08th Mar                     francis                    When will i receive it           01:01 PM, 08th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           01:06 PM, 08th Mar                   mayar                   We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.           01:07 PM, 08th Mar                   mayar                   Is there anything else i can help you with?            01:12 PM, 08th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:14 PM, 08th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2209291