Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 07 Mar 2021 14:32:03 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation bashayer                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  bashayer Bot:  Hi Bashayer ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6276519741 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0560563993            06:20 PM, 07th Mar                   mayar                   Hi, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:20 PM, 07th Mar                     bashayer                    Hi mayar. I placed an order on feb 22 and i still havent received it           06:21 PM, 07th Mar                     bashayer                    Click and collect actually.           06:21 PM, 07th Mar                   mayar                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           06:25 PM, 07th Mar                   mayar                   Is there anything else i can help you with?            06:26 PM, 07th Mar                     bashayer                    Order number 6276519741           06:27 PM, 07th Mar                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           06:28 PM, 07th Mar                   mayar                   Is there anything else i can help you with?           06:28 PM, 07th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:29 PM, 07th Mar                     bashayer                    You didnt help me??           06:29 PM, 07th Mar                   mayar                   We will contact store team then we will  contact me           06:30 PM, 07th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:31 PM, 07th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2205337