Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 07 Mar 2021 13:03:17 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation imed alibet                    Bot:  مرحبًا ، بك في ! Bot:  يرجى إدخال اسمك Customer:  imed alibet Bot:  مرحبًا ، ماذا تحتاج للمساعدة؟ Customer:  Order Status Bot:  يرجى اختيار موقعك Customer:  قطر‎ Bot:  يرجى إدخال رقم الطلب للمتابعة Customer:  4540008486 Bot:    حالة الطلب الخاص بك : Processing    يما يلي مواعيد استلام طلبك:  الطلب المنزلي: 5 to 8 أيام   يمكنك تتبع طلبك بسهولة من حسابي > تاريخ الطلبات. يرجى العلم بأن عملية الإرجاع تحتاج إلى وقت أطول خلال التنزيلات.  Bot:  هل تمكنت من حل الاستعلام الخاص بك Customer:  لا Bot:  هل ما زلت تريد التحدث إلى موظف الخدمة؟ Customer:  Yes Bot:  رجاءا أدخل بريدك الإلكتروني Customer:  [email-masked] Bot:  الرجاء إدخال رقمك Customer:  5020334800974            04:56 PM, 07th Mar                     imed alibet                    I have complain against one of a delivery agent           04:57 PM, 07th Mar                     imed alibet                    This is his number           04:57 PM, 07th Mar                     imed alibet                    +974 6616 5343           04:58 PM, 07th Mar                     imed alibet                    He refuse to deliver my item           04:58 PM, 07th Mar                   mayar                   Hi, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:58 PM, 07th Mar                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           05:00 PM, 07th Mar                   mayar                   Is there anything else i can help you with?            05:00 PM, 07th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:02 PM, 07th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2204711