Subject: Ticket Assigned - Collection
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 07 Mar 2021 09:15:50 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Collection husnain                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Husnain ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9638975065 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:50 PM, 07th Mar                   mayar                   Hi, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:52 PM, 07th Mar                   mayar                   Are you still with us?           12:53 PM, 07th Mar                     husnain                    No one collected my order for return           12:54 PM, 07th Mar                   mayar                   Are you still with us?We are truly sorry to hear that a collection attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception. ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (00971528602474) ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           12:57 PM, 07th Mar                     husnain                    But no one came i was in the room the whole day           12:58 PM, 07th Mar                     husnain                    Even now.im at home           12:58 PM, 07th Mar                     husnain                    Hello           01:02 PM, 07th Mar                   mayar                   Kindly send your full address  to escalate your issue           01:03 PM, 07th Mar                     husnain                    Flat 304 bldg 1816           01:04 PM, 07th Mar                     husnain                    Near  roseland supmarjet           01:04 PM, 07th Mar                     husnain                    National paints           01:04 PM, 07th Mar                     husnain                    Any body there           01:07 PM, 07th Mar                   mayar                   yes           01:08 PM, 07th Mar                   mayar                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           01:08 PM, 07th Mar                     husnain                    Its been 3 da ys i have requested for return           01:10 PM, 07th Mar                     husnain                    If pickup is taking so long how musch will time will refund take           01:10 PM, 07th Mar                   mayar                   the item takes 7-10 days to be returned           01:11 PM, 07th Mar                   mayar                   Is there anything else i can help you with?            01:11 PM, 07th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:14 PM, 07th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2202826