Subject: Ticket Assigned - pre order
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 07 Mar 2021 08:41:30 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  pre order husnain                    Customer:  Coupon Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Husnain ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:19 PM, 07th Mar                   mayar                   Hi, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:22 PM, 07th Mar                   mayar                   Are you still with us?           12:24 PM, 07th Mar                     husnain                    Hello           12:26 PM, 07th Mar                   mayar                   How can i help you ?           12:28 PM, 07th Mar                     husnain                    My return           12:29 PM, 07th Mar                     husnain                    It has notbeen picked up           12:29 PM, 07th Mar                   mayar                   kindly send me your order number           12:31 PM, 07th Mar                     husnain                    9638975065           12:32 PM, 07th Mar                   mayar                   Are you still with us?We are truly sorry to hear that a collection attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (00971528602474)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           12:36 PM, 07th Mar                   mayar                   Are you still with us?           12:38 PM, 07th Mar                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:40 PM, 07th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2202561