Subject: Ticket Assigned - C&C
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 06 Mar 2021 15:51:09 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  C&C randy chris                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  randy chris Bot:  Hi Randy Chris ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6280516121 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0530603051            07:26 PM, 06th Mar                   mayar                   Hi, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:28 PM, 06th Mar                   mayar                   Are you still with us?           07:29 PM, 06th Mar                     randy chris                    Can i collect my order in your store?           07:30 PM, 06th Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           07:31 PM, 06th Mar                     randy chris                    Okay. Thanks           07:32 PM, 06th Mar                   mayar                   Please be advised that order number (6280516121) is being processed and will arrive within 2-3 business days.           07:35 PM, 06th Mar                     randy chris                    Its been how many minutes now. Hows the status?           07:38 PM, 06th Mar                   mayar                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.  Do place a new order again with us so we will be able to confirm & deliver it you.           07:40 PM, 06th Mar                     randy chris                    Hello           07:42 PM, 06th Mar                     randy chris                    U told me 2 minutes to check my order           07:43 PM, 06th Mar                   mayar                   Sorry for the wrong response           07:44 PM, 06th Mar                     randy chris                    So, is it possible to collect today?           07:46 PM, 06th Mar                   mayar                   Please be advised that order number (6280516121) is being processed and will arrive within 3-5 business days.           07:46 PM, 06th Mar                   mayar                   no           07:46 PM, 06th Mar                   mayar                   Is there anything else i can help you with?            07:48 PM, 06th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:50 PM, 06th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2199619