Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 06 Mar 2021 15:02:16 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9635708306 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0523384110            06:49 PM, 06th Mar                   mayar                   Hi, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:52 PM, 06th Mar                     hello                    Hi mayar           06:52 PM, 06th Mar                     hello                    I want update for my order status           06:53 PM, 06th Mar                   mayar                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           06:55 PM, 06th Mar                     hello                    How much time , its almost 3 weeksd           06:56 PM, 06th Mar                     hello                    I've ordered           06:56 PM, 06th Mar                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           06:58 PM, 06th Mar                   mayar                   WE WILL CONTACT YOU IN 1-2 days           06:59 PM, 06th Mar                   mayar                   Is there anything else i can help you with?            07:00 PM, 06th Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:01 PM, 06th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2199287