Subject: New Reply Received - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 17 Apr 2021 04:27:54 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  need esc  Ticket comment <div>
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Hi, </div>
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You have not informed what was the issue why the order got split and if the items went out of stock why was I not informed and contacted before shipping rest of the item as the matching items with the table runner have not arrived so might have canceled the
 table runner as well.</div>
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Thanks </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, April 16, 2021 5:48:30 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2377077] - need esc
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<div dir="ltr">Hi Ishrat,</div>
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<div dir="ltr" style="margin:0in 0in 0.0001pt">Thank you for your patience.</div>
<div style="margin:0in 0in 0.0001pt"> </div>
<div style="margin:0in 0in 0.0001pt">We apologise for the inconvenience caused.</div>
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<div dir="ltr" style="margin:0in 0in 0.0001pt">The refund amount of KWD 9.05 against the remaining 4 items in the order ID 8249035727 has been processed from our side to your credit card under the transaction ID 169999990135556743 4/13/2021.</div>
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<div style="margin:0in 0in 0.0001pt">** Noting that your card issuer requires 7-14 additional business days to process the refund as per the bank norms.</div>
<div dir="ltr" style="margin:0in 0in 0.0001pt">  </div>
<div style="margin:0in 0in 0.0001pt">Feel free to get in touch with us for further assistance.</div>
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<div dir="ltr">Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2377077