Subject: Ticket Assigned - Conversation with michelle
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Apr 2021 13:33:08 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with michelle michelle                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  michelle Bot:  Hi Michelle ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:54 PM, 13th Apr                   mayar                   Hi Michelle ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:54 PM, 13th Apr                     michelle                    Good afternoon Mayar. Kindly help me to follow up the refund for my unclaim purchased item           04:55 PM, 13th Apr                   mayar                   Kindly send your order number           04:56 PM, 13th Apr                     michelle                    6282588121           04:57 PM, 13th Apr                     michelle                    Im still willing to take this order if still available in pick up branch location           04:58 PM, 13th Apr                   mayar                   it takes 3-5 days to be delivered           04:58 PM, 13th Apr                     michelle                    You meant its still available           04:59 PM, 13th Apr                     michelle                    Because last time i received a message that the refund is now on process           04:59 PM, 13th Apr                   mayar                   it was already returned to the warehouse           05:01 PM, 13th Apr                     michelle                    How about the refund amount?           05:02 PM, 13th Apr                   mayar                   We would like to inform you that we have processed the refund of amount (  SAR180.99) on (3/27/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           05:02 PM, 13th Apr                     michelle                    Ohhh okay. Thank you           05:03 PM, 13th Apr                     michelle                    But its been 2weeks already from 3/27/21           05:04 PM, 13th Apr                     michelle                    I did not receive any refund from my account           05:04 PM, 13th Apr                   mayar                   Kindly send us your bank statement           05:06 PM, 13th Apr                   mayar                   to allow us do the needful           05:06 PM, 13th Apr                     michelle                    What do you mean bank statement?           05:07 PM, 13th Apr                     michelle                    It is clear in the system that it already paid right           05:07 PM, 13th Apr                     michelle                             05:10 PM, 13th Apr                     michelle                    Hellooooo           05:13 PM, 13th Apr                     michelle                    Helloooooo           05:16 PM, 13th Apr                   mayar                   yes but the amount has been transferred to your bank account           05:16 PM, 13th Apr                   mayar                   so Kindly send us your bank statement           05:16 PM, 13th Apr                     michelle                    I sent already           05:17 PM, 13th Apr                     michelle                    I did not receive any refund to my bank account that's why im following up           05:18 PM, 13th Apr                   mayar                   Kindly contact your bank to provide you with your bank account of last fifteen days to  allow us do the needful           05:18 PM, 13th Apr                     michelle                    When it was being transferred to my account           05:19 PM, 13th Apr                   mayar                   We would like to inform you that we have processed the refund of amount ( SAR180.99) on (3/27/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           05:21 PM, 13th Apr                     michelle                    You are sayo           05:22 PM, 13th Apr                     michelle                    You are saying that it was processed the refund amouny at will refunded within 7-14 days, its been more than 14days still i did not receive any refund amount on my account           05:24 PM, 13th Apr                   mayar                   so please send us your bank account statement to allow us doing the needful           05:25 PM, 13th Apr                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           05:27 PM, 13th Apr                     michelle                    I can not get what your are asking           05:28 PM, 13th Apr                     michelle                    How come i can get a bank statement           05:28 PM, 13th Apr                   mayar                   Kindly contact your bank and ask them to provide you with your bank account statement           05:30 PM, 13th Apr                   mayar                   then contact us again           05:30 PM, 13th Apr                   mayar                   Is there anything else i can help you with?            05:30 PM, 13th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:32 PM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2396638