Subject: Ticket Assigned - need
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Apr 2021 13:27:36 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need hi there                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi there Bot:  Hi Hi There ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9649654900 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0582482933            05:10 PM, 13th Apr                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:10 PM, 13th Apr                     hi there                    i would like to follow up my order please. this was orsered on fri but till date no delivery. any reason for the delay?           05:11 PM, 13th Apr                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971582482933)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           05:15 PM, 13th Apr                     hi there                    no worries. but we need the car seat be delivered today as we will be travelling to RAK tomorrow morning and will need the car seat for my baby           05:17 PM, 13th Apr                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           05:17 PM, 13th Apr                     hi there                    if the delivery be done today then that will be be highly appreciated.           05:17 PM, 13th Apr                   mayar                   we will try our best to  deliver it asap  but Kindly send us your address and mobile number           05:21 PM, 13th Apr                     hi there                    mobile 0582482933 or 0561717008.           05:22 PM, 13th Apr                     hi there                    address - flat 607 block A Al Ghurai Family Building, Al Muterna Dubai. i am near here in Aster Clinic Al muteena.           05:23 PM, 13th Apr                     hi there                    same building with VIVa supermarket           05:23 PM, 13th Apr                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           05:24 PM, 13th Apr                     hi there                    great thanks           05:26 PM, 13th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:27 PM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2396610