Subject: Ticket Assigned - Conversation with moahmmed shfeeek
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Apr 2021 12:59:12 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with moahmmed shfeeek moahmmed shfeeek                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  moahmmed shfeeek Bot:  Hi Moahmmed Shfeeek ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  966572495530            04:34 PM, 13th Apr                   mayar                   Hi Moahmmed ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:35 PM, 13th Apr                     moahmmed shfeeek                    order nomber 6287434033           04:35 PM, 13th Apr                     moahmmed shfeeek                    i dindint get my refunt           04:36 PM, 13th Apr                     moahmmed shfeeek                    hello           04:39 PM, 13th Apr                   mayar                   Could you please allow me 2 minutes to check your order details?           04:40 PM, 13th Apr                   mayar                   We would like to inform you that we have processed the refund of amount (SAR 130.00) on (	4/8/21 ) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           04:42 PM, 13th Apr                     moahmmed shfeeek                    why 7-14 days every combani sending cash within day now waited you 20 days           04:43 PM, 13th Apr                     moahmmed shfeeek                    insha allah your combani close soon that good for every one           04:47 PM, 13th Apr                   mayar                   it is regarding the process of the bank           04:47 PM, 13th Apr                   mayar                   that is why it takes time           04:47 PM, 13th Apr                   mayar                   Is there anything else i can help you with?            04:47 PM, 13th Apr                     moahmmed shfeeek                    give my cash back           04:48 PM, 13th Apr                     moahmmed shfeeek                    then i want to shere my experice to social media           04:50 PM, 13th Apr                   mayar                   you paid using (APPLE_PAY)           04:51 PM, 13th Apr                     moahmmed shfeeek                    yes           04:51 PM, 13th Apr                   mayar                   that  is why we have to transfer the amount to the same bank account           04:51 PM, 13th Apr                   mayar                   the process of your bank takes time           04:53 PM, 13th Apr                     moahmmed shfeeek                    yes           04:53 PM, 13th Apr                   mayar                   Is there anything else i can help you with?            04:53 PM, 13th Apr                     moahmmed shfeeek                    this is my first bad  experince my online purchise           04:54 PM, 13th Apr                   mayar                   We sincerely apologize for any inconvenience caused,           04:57 PM, 13th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:58 PM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2396475