Subject: Ticket Assigned - Conversation with kiran
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Apr 2021 12:07:49 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kiran kiran                    Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  kiran Bot:  Hi Kiran ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:01 PM, 13th Apr                   mayar                   Hi Kiran,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:02 PM, 13th Apr                     kiran                    Hi           04:02 PM, 13th Apr                     kiran                    I want to knw about my refund           04:02 PM, 13th Apr                   mayar                   Kindly send your order number           04:03 PM, 13th Apr                     kiran                    Sure           04:03 PM, 13th Apr                     kiran                    6290605763           04:03 PM, 13th Apr                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           04:05 PM, 13th Apr                   mayar                   Is there anything else i can help you with?            04:06 PM, 13th Apr                     kiran                    Already it's about 14 days           04:06 PM, 13th Apr                     kiran                    No           04:06 PM, 13th Apr                   mayar                   our team will contact you on your email in 1-2 days           04:07 PM, 13th Apr                     kiran                    Ok           04:07 PM, 13th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:07 PM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2396223