Subject: Ticket Assigned - Conversation with mahmoud
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Apr 2021 11:14:54 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mahmoud mahmoud                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mahmoud Bot:  Hi Mahmoud ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6295879825 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0570001014            02:57 PM, 13th Apr                   mayar                   Hi Mahmoud,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:57 PM, 13th Apr                     mahmoud                    Hi           02:58 PM, 13th Apr                     mahmoud                    Please i did an order today early morning           02:58 PM, 13th Apr                     mahmoud                    Pick up order           02:58 PM, 13th Apr                     mahmoud                    Why it is showing that it will take 3 days           02:58 PM, 13th Apr                     mahmoud                    I need to get it today before 5 pm           02:59 PM, 13th Apr                     mahmoud                    Is that possible??           02:59 PM, 13th Apr                   mayar                   for sorry it will not be delivered by today           03:02 PM, 13th Apr                   mayar                   it takes 3-5 days to be delivered           03:02 PM, 13th Apr                     mahmoud                    My order is to pick it up from one of your stores           03:03 PM, 13th Apr                     mahmoud                    Not delivery           03:03 PM, 13th Apr                     mahmoud                    If not available in the store i selected please forward it to another store so i can get it today           03:04 PM, 13th Apr                   mayar                   it  takes 3-5 days to be delivered at the store           03:06 PM, 13th Apr                   mayar                   Is there anything else i can help you with?            03:09 PM, 13th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:11 PM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2395966