Subject: Ticket Assigned - escalation update address and phone number urgentttttttttt
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Apr 2021 09:20:59 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation update address and phone number urgentttttttttt parerna                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  parerna Bot:  Hi Parerna ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8249592528 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96565681997            01:07 PM, 13th Apr                   mayar                   Hi V,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:07 PM, 13th Apr                   mayar                   Hi Parerna           01:08 PM, 13th Apr                     parerna                    Hi Mayar           01:08 PM, 13th Apr                     parerna                    I have been waiting for my order. It was out for delivery on Sunday but i havent received till date           01:08 PM, 13th Apr                   mayar                   Could you please allow me 2 minutes to check your order details?           01:11 PM, 13th Apr                     parerna                    Hello?????           01:11 PM, 13th Apr                     parerna                    Ok           01:11 PM, 13th Apr                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+96565681997)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           01:12 PM, 13th Apr                     parerna                    Ok so here's something! Even if they came to my door without calling me... they would have knocked or rung the bell?           01:14 PM, 13th Apr                     parerna                    So telling me that a delivery attempt was made is a big lie           01:14 PM, 13th Apr                     parerna                    I was at home all day expecting the order as per the text message.           01:14 PM, 13th Apr                     parerna                    Also if there was "one" failed attempt when is the next attempt going to be?????           01:14 PM, 13th Apr                   mayar                   we will contact our team to deliver your order asap           01:15 PM, 13th Apr                   mayar                   please  send us your address and mobile number to confirm it           01:16 PM, 13th Apr                     parerna                    Fintas. Block 4, Street 7, Building 117, Apartment 6. Ground Floor.           01:17 PM, 13th Apr                     parerna                    +96565681997           01:17 PM, 13th Apr                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:18 PM, 13th Apr                     parerna                    Ok thanks           01:18 PM, 13th Apr                     parerna                    When can i expect to receive my order           01:18 PM, 13th Apr                   mayar                   Is there anything else i can assist you           01:18 PM, 13th Apr                   mayar                   we will contact our courier team to deliver it as soon as possible.           01:19 PM, 13th Apr                   mayar                   Is there anything else i can assist you           01:19 PM, 13th Apr                     parerna                    No thanks           01:20 PM, 13th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:20 PM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2395387