Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Apr 2021 09:05:59 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507950229            12:52 PM, 13th Apr                     hi                    okay           12:52 PM, 13th Apr                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:52 PM, 13th Apr                   mayar                   Kindly send your order number           12:53 PM, 13th Apr                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           12:55 PM, 13th Apr                   mayar                   Hi , I have not received a response from you still, please confirm if we are still connected?           12:56 PM, 13th Apr                     hi                    hi           12:58 PM, 13th Apr                     hi                    Order #9650069029           12:58 PM, 13th Apr                     hi                    i just want to know is there anyway we can contact al ghurair centerpoint?           12:59 PM, 13th Apr                     hi                    i need to replace one item since it has a scratch           12:59 PM, 13th Apr                     hi                    it Textured Hardcase Trolley Bag with Retractable Handle           12:59 PM, 13th Apr                     hi                    /startOver           01:00 PM, 13th Apr                     hi                    hi Order #9650069029 i just want to know is there anyway we can contact al ghurair centerpoint? i need to replace one item since it has a scratch it Textured Hardcase Trolley Bag with Retractable Handle           01:00 PM, 13th Apr                   mayar                   we are sorry to tell you that we do not have exchange policy           01:01 PM, 13th Apr                   mayar                   and as i can see that you had created a return request for this item           01:02 PM, 13th Apr                   mayar                   our team will contact you in 3-5 days to return the ite           01:03 PM, 13th Apr                   mayar                   item           01:03 PM, 13th Apr                   mayar                   Is there anything else i can help you with?            01:03 PM, 13th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:05 PM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2395314