Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Apr 2021 06:32:27 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  /startOver Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9650073116 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501805263            10:05 AM, 13th Apr                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:06 AM, 13th Apr                     hi                    Hi Mayar           10:06 AM, 13th Apr                     hi                    I have ordered few goods on 11th april  from centrepoint           10:07 AM, 13th Apr                     hi                    The order address was not correct           10:07 AM, 13th Apr                     hi                    I need to change the delivery address           10:08 AM, 13th Apr                   mayar                   is the new address in same area           10:09 AM, 13th Apr                   mayar                   ?           10:09 AM, 13th Apr                     hi                    No           10:10 AM, 13th Apr                   mayar                   same city ?           10:10 AM, 13th Apr                     hi                    No           10:10 AM, 13th Apr                   mayar                   We see that the item you ordered has already been delivered to the address you provided at the time of its purchase.  ​ As a note for your future purchases, after placing the order you can only change your deliver address when the items are not shipped and are with the warehouse.           10:11 AM, 13th Apr                     hi                    The goods are not delivered yet           10:12 AM, 13th Apr                   mayar                   it is shipped and on its way           10:12 AM, 13th Apr                     hi                    I need to change the address or i can collect it myself from nearest store           10:12 AM, 13th Apr                     hi                    I have moved from that old address           10:13 AM, 13th Apr                   mayar                   sorry we are not able to change the address now all we can do now please when you receive a call from the shipping company ask them to cancel the order and order again           10:15 AM, 13th Apr                     hi                    But if the shipping company returns the item , is it possible for me to collect?           10:16 AM, 13th Apr                     hi                    I have madr the payment for the order           10:17 AM, 13th Apr                   mayar                   for sorry it is not possible to change the address now           10:20 AM, 13th Apr                     hi                    Is it possible for you to ask the shipping agent to call me so that i can collect it from the mentioned address tomorrow.           10:20 AM, 13th Apr                   mayar                   they will send you a message and will inform you with the delivery time           10:21 AM, 13th Apr                   mayar                   so Kindly after receiving that sms contact them and ask them to meet you           10:24 AM, 13th Apr                     hi                    They called me this morning.  Since I was not there , they said they ll return the items. So I am requesting you to ask the shipping company to call me           10:24 AM, 13th Apr                     hi                    I am not able to call that number again           10:25 AM, 13th Apr                   mayar                   for sorry we will not be able to give them any number  we do not have any idea which agent will deliver your order           10:25 AM, 13th Apr                     hi                    Is it possible for you to find the shipping company?           10:26 AM, 13th Apr                   mayar                   sorry i am not getting your point           10:27 AM, 13th Apr                   mayar                   Are you still with us?           10:28 AM, 13th Apr                     hi                    Can you find out the shipping company who will deliver my goods           10:28 AM, 13th Apr                     hi                    The name of the company           10:29 AM, 13th Apr                     hi                    Why is tracking so tough and complicated ?           10:29 AM, 13th Apr                   mayar                   yes  sure           10:29 AM, 13th Apr                   mayar                   It is (EMIRATESPOST)           10:30 AM, 13th Apr                     hi                    Okay. Is there any tracking number or shipping ID?           10:30 AM, 13th Apr                   mayar                   Is there anything else i can help you with?            10:30 AM, 13th Apr                   mayar                   it is (1000010709018)           10:31 AM, 13th Apr                     hi                    I can call them directly and i can get the goods myself           10:31 AM, 13th Apr                     hi                    Thank you           10:31 AM, 13th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:31 AM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2394718