Subject: Ticket Assigned - need
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 12 Apr 2021 12:46:22 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need eman                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  eman Bot:  Hi Eman ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097336999652            04:13 PM, 12th Apr                   mayar                   Hi Eman ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:13 PM, 12th Apr                     eman                    good afternoon           04:13 PM, 12th Apr                     eman                    how can i change size           04:14 PM, 12th Apr                   mayar                   Kindly send me your order number           04:16 PM, 12th Apr                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           04:17 PM, 12th Apr                     eman                    7450097209           04:18 PM, 12th Apr                     eman                    ???           04:20 PM, 12th Apr                   mayar                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 8000-1629to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Max store .   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store . ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           04:21 PM, 12th Apr                     eman                    why i can't exchange in the store  as centrepoint do           04:23 PM, 12th Apr                   mayar                   we do not have exchange policy           04:25 PM, 12th Apr                   mayar                   we only have return policy           04:26 PM, 12th Apr                     eman                    ok           04:26 PM, 12th Apr                     eman                    the other thing           04:27 PM, 12th Apr                     eman                    today the order delivered to another place           04:27 PM, 12th Apr                     eman                    and the person who delivered to           04:27 PM, 12th Apr                     eman                    take the number from the package and call me           04:28 PM, 12th Apr                     eman                    and we met to take my order           04:28 PM, 12th Apr                   mayar                   Kindly send me that order number           04:31 PM, 12th Apr                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           04:33 PM, 12th Apr                     eman                    7450097209           04:33 PM, 12th Apr                   mayar                   Kindly send your address to confirm it           04:36 PM, 12th Apr                     eman                    block 913           04:37 PM, 12th Apr                     eman                    building 2185           04:38 PM, 12th Apr                     eman                    street 1338           04:38 PM, 12th Apr                     eman                    flat 23           04:38 PM, 12th Apr                     eman                             04:39 PM, 12th Apr                   mayar                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           04:43 PM, 12th Apr                     eman                    ok thanks           04:44 PM, 12th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:45 PM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2391705