Subject: Ticket Assigned - Conversation with sheny
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 12 Apr 2021 12:35:37 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sheny sheny                    Customer:  yes Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sheny ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9469961390 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:09 PM, 12th Apr                   mayar                   Hi Sheny ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:09 PM, 12th Apr                     sheny                    hi           04:10 PM, 12th Apr                     sheny                    just received my order           04:10 PM, 12th Apr                     sheny                    its damaged           04:10 PM, 12th Apr                     sheny                    ??           04:11 PM, 12th Apr                   mayar                   Kindly send a photo of that damaged item           04:14 PM, 12th Apr                     sheny                    i dnt know its nt geting sendi           04:16 PM, 12th Apr                     sheny                    where else i can send it           04:16 PM, 12th Apr                   mayar                   send us your email           04:18 PM, 12th Apr                   mayar                   we will contact you           04:18 PM, 12th Apr                   mayar                   or you can contact us on our email           04:18 PM, 12th Apr                     sheny                             04:19 PM, 12th Apr                     sheny                    ok i updated app           04:19 PM, 12th Apr                     sheny                    sent u here           04:19 PM, 12th Apr                     sheny                             04:19 PM, 12th Apr                   mayar                   Kindly send your right order number           04:19 PM, 12th Apr                     sheny                    9649961390           04:21 PM, 12th Apr                     sheny                    just now i got it and open it this way           04:22 PM, 12th Apr                     sheny                    kindly get it back as i cannot go to the store thats y i order online           04:22 PM, 12th Apr                     sheny                    pls reply fast           04:23 PM, 12th Apr                   mayar                   Kindly create a return request to return the item           04:25 PM, 12th Apr                   mayar                   We are truly sorry to hear that           04:25 PM, 12th Apr                     sheny                    how           04:25 PM, 12th Apr                     sheny                    pls u make my request           04:25 PM, 12th Apr                     sheny                    thats y i msg here           04:25 PM, 12th Apr                     sheny                    and taking time too much           04:25 PM, 12th Apr                     sheny                    im with kids pls understand           04:26 PM, 12th Apr                   mayar                   sure  i can           04:29 PM, 12th Apr                     sheny                    thanks           04:31 PM, 12th Apr                   mayar                   we have created  a return request for you and our team will contact you in 3-5 days to collect the item           04:32 PM, 12th Apr                   mayar                   Is there anything else i can help you with?            04:32 PM, 12th Apr                   mayar                   UAE Please be informed that you can also enjoy discounts of 50 AED off on 300 AED orders by using our promo code (HOLY50). This is valid for CP brands except beauty products and watches. Note : the voucher is valid till 18th of April           04:35 PM, 12th Apr                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:35 PM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2391650